B19 Co., Ltd. (hereinafter "Company") recognizes the importance of properly protecting the personal information of users on the Reservation Platform (hereinafter "Service"). This Privacy Policy explains the types of personal information we collect, purposes of use, and management methods.

We may collect the following information:

2.1 Information collected from Shop Owners

• Name, shop name
• Email address, phone number
• Address
• LINE ID (when using LINE authentication)
• Bank account information (when using payment integration)
• Shop information (business hours, service details, etc.)

2.2 Information collected from Customers

• Name
• Email address, phone number
• LINE ID (when using LINE authentication)
• Reservation history

2.3 Automatically collected information

• Access logs (IP address, browser information, access date/time, etc.)
• Cookie information
• Device information

We use collected information for the following purposes:

• Providing and operating the Service
• User support and responding to inquiries
• Service improvement and development of new features
• Prevention of misuse and ensuring security
• Responding to violations of Terms of Service
• Sending notifications about the Service
• Marketing analysis (as anonymized statistical data)

We will not disclose users' personal information to third parties except in the following cases:

• When the user has consented
• When sharing information between shop owners and customers to the extent necessary for completing reservations
• When required by law
• When necessary to protect life, body, or property of a person
• When necessary to protect our rights or property

This Service uses the LINE Login function provided by LINE Corporation. The information obtained through LINE authentication is as follows:

• LINE User ID
• Display name
• Profile picture (if set)

This information is used only for identity verification and fraud prevention purposes.

This Service provides automatic translation of shop information into Japanese, English, and Thai. AI technology is used for translation, and shop information (shop name, service details, descriptions, etc.) is sent to AI services for translation. This information is not used for any purpose other than translation.

• Data is primarily stored on servers in Japan.
• We implement appropriate technical and organizational measures to ensure data security.
• Data retention period covers the duration of service use and a certain period after termination.

Users have the following rights:

• Right of Access: You can request access to your personal information.
• Right to Rectification: You can request correction of inaccurate information.
• Right to Erasure: You can request deletion of personal information under certain conditions.
• Right to Withdraw Consent: You can withdraw consent to the use of personal information at any time.

To exercise these rights, please contact us at the contact information below.

This Service uses cookies for the following purposes:

• Maintaining login status
• Saving user settings
• Analyzing service usage

You can disable cookies through browser settings, but some features may become unavailable.

We may change this Privacy Policy as necessary. If there are significant changes, we will notify you on this Service. The revised policy takes effect from the time it is posted on this Service.